Technical Support is an important link in our strategy to help our customers realize the maximum return on their investment.
BlueCielo’s Technical Support offerings provide instant, round-the-clock access to valuable information. You also have access to our skilled support team. Through telephone and a dedicated web support system, you can enter, track and manage any question or support case.
Our staff of Technical Support Engineers provides technical assistance to customers who are enrolled in our Support Program. These experts handle questions on the use, configuration and functionality of BlueCielo solutions and add-on products. In addition, these teams can help to identify software issues, develop creative solutions, and document enhancement requests for consideration in future product releases.
Along with appropriate operating procedures BlueCielo has a complete test environment with multiple servers and client workstations that can all be quickly configured for any supported platform.
Are you looking for the BlueCielo Extranet? (Customer & Partner Support)
The BlueCielo Extranet provides our direct customers and partners with direct access to the BlueCielo Issue Registration System. Direct customers and partners with a valid log-in account may access this area. Customers of our partners should contact their partners directly.